Wild Discovery Ltd Company Privacy Policy

This privacy policy details the information we collect from you, or that you provide to us, and what we do with it. This is information collected when you have requested to be added to our mailing list, enquired about a custom-made tour, if you have booked on a tour or enquired about visits, events or presentations by Wild Discovery, it’s employees or contractors. For the purpose of the Data Protection Act 2018 (the Act) and the provisions of Regulation (EU) 2016/679 (the General Data Protection Regulation or GDPR), Wild Discovery Ltd is the data controller of your personal information and is registered with the Information Commissioners Office (ICO) (registration number ZA760014).

What Data we Collect

We may collect and process personal information about you including information:

• Provided by you when filling out an enquiry form on our website or sign up to our newsletter, requesting further services or reporting a problem with the website;

• Received in correspondence that you send to us via e-mail or over the phone; and

• Provided to us as part of a job application or student placement application.

Other information we may collect may include:

• Supplier information relating to the supplier relationship; and

• Publicly available information from sources such as Companies House.

The type of information we collect, use and store includes:

• Name, e-mail address and telephone number for persons enquiring about Wild Discovery Ltd services;

• Interests and preferences for subsequent enquires;

• If you book onto a tour we may be required to obtain the following information: your gender, passport details (date of issue, date of expiry, date of birth), any dietary or other travel requirements, health issues or special needs you wish to make us aware of, your preferred contact in the event of an emergency, details of your travel insurance.

• We also keep a record of which tours or services you have used through Wild Discovery Ltd. We also record the date that you contacted us and, if we have that information, how you first found out about Wild Discovery Ltd.

We do not record or store any financial information such as bank account or credit card details. 

If you are providing us with the personal information of another person, you must ensure that those you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

How we use the Data we Collect

Under data protection laws we are allowed to use personal information only if we have a proper purpose and lawful basis to do so, such as:

• Fulfilling a contract you may have entered into with us to allow us to deliver the product;

• Our legal duty, for example to comply with local laws in the country you are visiting;

• Vital interest, for example, confirmation of your travel insurance could be vital to you and your health in case we need to contact them in an emergency;

• Legitimate interest, including those of a third party, where information is necessary for us to provide a service and does not override your rights and freedoms as an individual, for example, using your e-mail address to contact you with relevant information about your upcoming tour.

• When you consent to it. Generally, we do not rely upon consent as a legal basis for processing your personal data other than in relation to sending our own direct marketing communications to you via e-mail. You have the right to withdraw consent to marketing at any time by contacting us at explore@wild-discovery.com.

Further Information on Third Party Sharing

For legitimate interest to deliver a product or service, Wild Discovery Ltd requires the sharing of information to third parties. Examples include passport or personal details for entry permits or visa requirements, dietary requirements to hotels and restaurants, and personal and health details to tour leaders. For set-departure tours, Wild Discovery Ltd will distribute the names, e-mail address and an abbreviated physical address to the other tour participants booked on the same tour and encourage shared transport where possible. If you do wish for your name and/or e-mail address and/or abbreviated physical address to be included in this distribution, please inform us of this during the booking process. 

We may share your information with an enforcement body (i.e. police) where disclosure is authorised or required by law, or with insurance providers or medical personnel. This may be for identification of fraud or error, for regulatory reporting and compliance, or if we believe the disclosure is necessary to lessen or prevent a threat to life, health or safety.

Sending Your Data Outside of The European Economic Area (EEA)

We will only send your data outside the EEA to:

• follow your instructions

• comply with a legal duty

• work with our suppliers and third parties who we use to help deliver our services

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. If we do transfer information to parties outside of the EEA, we will make sure that it is given a similar degree of protection.

What we Do Not do with Your Data  

We do not sell your personal information. 

Retention

We will retain your details for as long as we need them to fulfil the purposes for which we collected it, including legal, accounting and reporting requirements. Periodic reviews are conducted to remove any data that is no longer needed. Data relating to contracts, such as those entered into when booking onto a tour and includes correspondence relating to the contract, will be kept for seven years as is legally required by HM Revenue and Customs.

Your Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.

• The right of rectification.

• The right to object.

• The right of restriction.

• The right to data portability.

• The right to withdraw consent, except where we have a legal requirement for purposes such as HM Revenue and Customs. 

If at any time you feel that data you have sent to us has been leaked, you should contact us immediately with all the details.

Photographs and Videos

Photographs or videos may be taken on Wild Discovery tours or events by Wild Discovery employees, contractors or other guests. These images may be used in tour reports or for marketing purposes on our website or other marketing platforms. You have the right to withdraw consent to the use of photographs or videos that include yourself at any time by contacting us at explore@wild-discovery.com.